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 Helplines Index

Community Pages

Helplines For Benefits

These details correct at 1 October 2001  

Helpline

Details

Phone number

Attendance Allowance & Disability Living Allowance:

This local call rate service is for general enquiries about Attendance Allowance and Disability Living Allowance

(0845 712 34 56 (0845 722 44 33 (Textphone)

Attendance Allowance & Disability Living Allowance:

Disability Benefits Unit Edinburgh.- ring either number to find out how a claim is progressing, or query a decision

(0131 222 54 67 (0131 222 54 79

Benefits Agency Publicity Register

Client advisers can use this service to keep up to date with changes in benefits and receive regular catalogues of publications

(0845 602 44 44

Benefits Enquiry Line:

This freephone number provides advice on benefits for people with disabilities and their carers, and can in some cases help with completion of claim forms.

(0800 88 22 00 (0800 24 33 55 (Textphone)

Better Deal Response Line

Ring this freephone number for application packs and information about eligibility and entitlement to Working Familiesí Tax Credit and Disabled Personís Tax Credit

(0845 609 50 50

Child Benefit Enquiry Line

For advice and information on Child Benefit and Guardianís Allowance

(08701 55 55 40 (0191 225 18 33 (Textphone)

CSA National Enquiry Line

For queries relating to child maintenance

(0845 713 31 33

Disabled Personís Tax Credit

New Tax Credit introduced on 5 October 1999. Ring this number for advice on how to apply, progress of applications, explanations of decisions and the appeals process

(0845 605 58 58 (0845 608 88 44 (Textphone)

Employment Services Redundancy Freeline:

This freephone service is available to anyone with an enquiry about Redundancy Payments

(0500 84 84 89

Fraud Hotline:

Freephone number which members of the public can phone (anonymously, if preferred) to give information about benefit fraud.

(0800 85 44 40

Health Benefits Division

Help with the costs NHS prescriptions, NHS dental treatment, NHS wigs & fabric supports, sight tests, glasses and contact lenses, travel to hospital for NHS treatment all count as health benefits. People on low incomes can claim this help on from HC1, available from local Social Security Offices. To follow up a claim or get advice on a claim, ring the number opposite.

(0191 203 55 55

Health Information Service

For help with any other health questions ring the number opposite

(0800 66 55 44

Inland Revenue Employerís Helpline

Information and advice for employers on stakeholder pensions and other topics

(0845 7143 143

 

Helpline

Details

Phone number

Invalid Care Allowance Unit

Use this number to enquire or seek advice about claims

(01253 856 123

Keep Warm This Winter

A freephone advice service available during the winter months

(0800 22 44 88

Minimum Income Guarantee

New helpline for older people; will provide advice on Minimum Income Guarantee / Income Support and facility for telephone claims

(0800 028 11 11 (0800 028 35 93 (Textphone)

Motability

A registered charity which helps people receiving Disability Living Allowance higher rate mobility component or War Pensionerís mobility supplement to get a car or wheelchair

(01279 635 666

New Deal Information Line

New Deal information for all jobseekers

(0845 606 26 26 (0845 606 06 80 (Textphone)

New Deal for Lone Parents

New Deal information and advice specifically for lone parents

(0800 86 88 68

Overseas Branch

Benefits advice for people going/coming from abroad

(0191 218 77 77

Pensions Info-Line

For DSS leaflets on pensions

(0845 731 32 33 (0845 604 02 10 (Textphone)

Pensions Tele-claims

New service for people approaching state pension age

(0845 300 1084

SeniorLine

Welfare rights advice from Help the Aged for older people and their carers. Confidential & impartial advice about benefits, housing and community care.

(0808 800 65 65 (0800 26 96 26 (Textphone)

Shelterline

24 hour national housing helpline

(0808 800 44 44

Social Security Advice Line for Employers

Local call rate service for employers and self employed people for information on National Insurance, Statutory Sick Pay and Statutory Maternity Pay.

(0845 714 31 43

Stakeholder Pensions Helpline

Information and advice for employees

(0845 601 2923

Warm Deal

Freephone advice service for people living in Scotland; ring this number for information about insulation grants and saving fuel costs

(0800 072 01 50

Winter Fuel Payments Helpline

A helpline service people aged 60 or over who want to know if they are entitled to a payment and if so, how much.

(0845 915 15 15

Working Benefits Line

Benefits advice for people in work

(0800 88 44 11

Working Familiesí Tax Credit

New Tax Credit introduced on 5 October 1999. Ring this number for advice on how to apply, progress of applications, explanations of decisions and the appeals process

(0845 609 50 00 (0845 606 66 68 (Textphone)